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Shipping and Returns Policy

SHIPPING

USA Shipping- 
ALL USA Shipping in the Continental United States (not Hawaii & Alaska) is included unless otherwise noted on product page. ( Call for pricing to Alaska, Hawaii or outside the USA) 
We currently ship anywhere within the US via UPS ground or USPS First Class and Priority Mail (this includes P.O. boxes and APO addresses). Some suppliers may utilize other shipping methods including FedEx and DHL. Each supplier lead time varies. The ‘Lead time’ is the time necessary for the supplier to produce and ship your items, once shipped, US orders typically take 3-5 business days to arrive in the US.
International Shipping-
We ship SOME of our goods internationally to over 200 countries through our international partners FedEx and DHL. There are additional duties and taxes for International shipping. Please note, some products contain materials that are prohibited from international deliveries.
Please email us at Customerservice@givebackgoods.com to get International shipping fees, taxes and duties.


Delivery Times-

If your order contains several items from various suppliers the items will be shipped from various locations and will have varied delivery times accordingly. All of these delivery details can be found by logging in to your account and viewing your order history. Delivery is typically between 5-10 working days from your order date, depending upon where it ships from.

*Contact us if you are worried about getting your shipment somewhere by a specific date. We do offer paid rush services on most goods.

Delivery Confirmation-

Once each item has been fulfilled by the supplier, you will receive an email confirming your items are on their way. This email will include a tracking number allowing you to check the status of your order by logging in to your account and checking your order history page. 

Our suppliers are mostly shipping from the USA and will ship your items directly to you from their location so please know the arrival dates may vary depending upon where our supplier is shipping from and where you are having the items delivered. As always, if you have any questions about your order, please contact us at CustomerService@GiveBackGoods.com

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RETURNS

Lessening our Footprint:
Give Back Goods primary goal is to ensure our customers are happy with their purchases. We also want to lessen our footprint on the earth and product returns utilize extra packaging and fuel causing extra waste and fuel which creates carbon monoxide emissions that are harmful to the environment. Also, returning goods to our suppliers from Give Back Goods takes much-needed income away from the bottom line of the important grass root causes that they support.

Because of this, we prefer returns and exchanges on damaged goods only. We vet each product before selling it on our site and make sure it is made well, but at times we know things can happen in fabrication or transit and we are happy to have you return them.
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Give Back Goods Return Policy:

For most items we will accept returns for up to 14 days after the item is delivered. After 14 days we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It also must also be in the original packaging.

For non-damaged goods:

You will be responsible for the return shipping charges as well as the original shipping charges that were included in the product price. Contact us to find out what those shipping charges are & we will deduct it from your return.

Several types of goods are exempt from being returned. 

Non-returnable items:

  • Gift cards
  • Perishable Goods / Food
  • Intimate Goods and Apparel
  • Made-to-order items
  • One-of-a-kind items
  • Sale Items
  • Medium & Large African Baskets

To complete your return, we require a receipt or proof of purchase.

Please Contact us at Returns@GiveBackGoods.com prior to returning anything and let us know what problem you have with your goods. We will then send you instructions for your return.

There are certain situations where refunds are NOT granted:

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 14 days after delivery

* Items that are custom made, or one-of-a-kind

* Items not in the original packaging

* Used items

* Exchanges- unless we sent you the wrong item or the wrong size.

(If you are unhappy with your order please contact us, we want our customers to be happy and will see what we can do). 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days minus your original delivery charges that were included in your purchase price.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at Returns@GiveBackGoods.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged or are sized wrong. If you need to exchange it for the same item, send us an email at Returns@GiveBackGoods.com and we will let you know where to send your defective or damaged item. 

Gifts
If the item was marked as a gift when purchased and shipped directly to you, the gift recipient, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be e-mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

Return Shipping
To return your product, you should mail your product to the address we give you once we approve your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of both original & return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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